FAQ
Welcome to the Velvet & Lace FAQ page! Here we have gathered answers to the most common questions about our products, services, orders, shipping and returns. If you can't find the answer you are looking for, please feel free to contact us directly.
1. What types of products do you sell on Velvet & Lace?
Velvet & Lace is a general store offering a wide range of products. You will find here fashion items, accessories, home decor items, tech gadgets and much more. Our collection is regularly updated to offer you the latest trends and the best finds.
2. How do I place an order?
To place an order, simply browse our site, select the items you wish to purchase and add them to your shopping cart. Once you have completed your selection, click on the shopping cart icon and follow the instructions to complete your purchase. A confirmation email will be sent to you once your order has been validated.
3. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express) and PayPal. All payments are secure to ensure your privacy.
4. What are the delivery times?
Delivery times vary depending on your location and product availability. Typically, orders are shipped within 2-3 business days and delivered within 5-10 business days. You will receive an email with a tracking number to track the status of your delivery.
5. Do you ship internationally?
Yes, Velvet & Lace offers international shipping. Shipping costs and times vary depending on the destination. Shipping options and associated costs will be displayed at checkout.
6. Can I return a product if I am not satisfied?
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you may return the item in its original condition and packaging within 30 days of receipt. To initiate a return, please contact us via email at [your email address] with your order number and product details.
7. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery on our website or on our delivery partner's website.
8. How can I contact customer service?
You can contact us via the contact form available on our website. Our customer service team is available Monday to Friday, 9am to 6pm, to answer all your questions and concerns.
9. Do you offer any promotions or discounts?
Yes, Velvet & Lace regularly runs promotions and special offers. Sign up to our newsletter to receive information about the latest offers and get exclusive discount codes.
10. How can I subscribe to your newsletter?
To sign up for our newsletter, go to the bottom of our homepage and enter your email address in the field provided. You will receive updates on new products, sales and special offers directly to your inbox.