Return Policy

RETURNS ----

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. Thus, perishable goods, such as food, flowers, newspapers and magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that are not eligible for return:

* Gift cards

* Downloadable software

* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable) * Books showing obvious signs of use * CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened. * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item returned more than 30 days after it was delivered Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or declined. If approved, your refund will be processed, and your credit card or original method of payment will be automatically credited within a few days.

Delayed or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time for your refund to officially be posted. Next, contact your bank. There is often a processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, contact us at ambar.pha@gmail.com. Sale or sale items (if applicable) Only regular priced items are refundable. Unfortunately, sale or sale items are not refundable.

Exchanges (if applicable) We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at ambar.pha@gmail.com and send your item to: Boulevard Belgica 62, Brussels, 1080.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to them and they will find out about your return. Shipping To return your product, you should mail it to the following address: Boulevard Belgica 62, Brussels, 1080.

Shipping costs associated with returning your item are your responsibility. They are non-refundable.

If you receive a refund, the cost of return shipping will be deducted. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.